North Country Hospital Quality Improvement Initiative

Congestive Heart Failure (CHF) Patients Readmitted

• Project narrative
• Process Flow Charts (Pre & Post Intervention Process Maps) MS-PowerPoint (1MB)
• CHF Patient Education Training Record Adobe PDF - Acrobat Reader Required

Reconcile Patient Medications

• Project Narrative
• Current Medication Reconciliation Form (Clinician Orders) Adobe PDF - Acrobat Reader Required
• Instructions for Using Form

Patient Financial Services

• Project Narrative
• Process Flowchart
• Patient Billing Handouts ( Adobe PDF - Acrobat Reader Required )
  • Understanding Your Hospital Bill
  • Payment Policies and Options
  • Financial Assistance
• Links to Patient Billing on Website
  • Understanding Your Hospital Bill
  • Payment Policies and Options
  • Financial Assistance