2009 ACT 53 Hospital Report Cards

The categories of hospital information listed on this page collectively form the comprehensive "Hospital Report Card." You can access all the categories of information from the links below.

The links for the quality of care and patient satisfaction information will take you to the website of the Vermont Department of Banking, Insurance, Securities and Health Care Administration (BISHCA). There, you will find information about our hospital's performance, and also information about the performance of other community hospitals in Vermont. BISHCA's website also includes the financial data for all Vermont community hospitals.

The links for the other Hospital Report Card categories listed below will take you to the corresponding information posted on our own website.

QUALITY OF CARE
	COMPARE QUALITY OF CARE FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card website menu page. What you'll find there: See how North Country Health System scored on more than 30 indicators of quality of hospital care, including these sub-categories: Heart attack care Heart failure care Pneumonia care Preventing complications from surgery Infection reporting: (A) Surgical Site Infection Rates - Abdominal Hysterectomy (B) Surgical Site Infection Rates - Hip Replacement (C) Surgical Site Infection Rates - Knee Replacement (D) Central Line Associated Bloodstream Infection Rates (E) Preventing Central Line Associated Bloodstream Infections (F) Prevention and Control of Antibiotic Resistant Infections Nurse staffing Volume and mortality for selected procedures Selected procedures include: Esophageal Resection, Pancreatic Resection, Abdominal Aortic Aneurysm Repair (AAA), and Pediatric Heart Surgery.
QUALITY IMPROVEMENT INITIATIVES
	READ ABOUT QUALITY IMPROVEMENT INITIATIVES on North Country Health System's website What you'll find there: What North Country Health System has done to make patient care safer and more effective, including these sub-categories: Quality improvement and patient safety projects Quality improvement contact information
PATIENT SATISFACTION
	COMPARE PATIENT SATISFACTION FOR ALL VERMONT HOSPITALS What you'll find there: National survey results showing how North Country Health System's patients rated their experiences during inpatient stays.
HOSPITAL PRICING
	COMPARE PRICING FOR VERMONT COMMUNITY HOSPITALS on BISHCA's Hospital Report Card Website. What you'll find there: Estimated hospital charges for high volume inpatient admissions Estimated hospital charges for high volume outpatient procedures Physician charges for high volume and common outpatient visits and procedures
HOSPITAL DISCOUNT AND FREE CARE POLICIES
	SEE DISCOUNT AND FREE CARE POLICIES on North Country Health System's website CLICK HERE for links to all Vermont hospitals, including links to their discount and free care policies, on BISHCA's website
FINANCIAL REPORTS
	SEE FINANCIAL INFORMATION ON NORTH COUNTRY HEALTH SYSTEM'S WEBSITE What you'll find there: Figures on cost of care, cost shifting, comparisons of North Country Health System's financial information to state averages, and measures of financial health: Summary of budget Financial health and benchmarks Cost shift information Capital expenditure information Optional hospital-specific budget information/contact info CLICK HERE to compare financial information for Vermont's community hospitals on BISHCA's Hospital Report Card website.
STRATEGIC INITIATIVES AND PROCESS FOR PUBLIC PARTICIPATION
	READ A SUMMARY OF STRATEGIC INITIATIVES for North Country Health System This document describes initiatives to meet health care needs of the local population. It is based on a strategic planning process that includes opportunities for public input.
HOSPITAL GOVERNANCE
	FIND OUT ABOUT NORTH COUNTRY HEALTH SYSTEM'S GOVERNANCE Learn who is on North Country Health System's Board of Trustees, how they are selected, and how the public can take part in our hospital activities, including: Public meeting schedule Contact information
IF YOU HAVE A COMPLAINT
	SEE HOW TO FILE A COMPLAINT AT NORTH COUNTRY HEALTH SYSTEM Tell us if you are concerned about the care you or someone else received at this hospital.

Historical Data: See Comparative Data for all Hospitals by Year
on the website of the Vermont Department of
Banking, Insurance, Securities and Health Care Administration (BISHCA)

Navigation for Hospital Report Card

BISHCA Website Comparative Data for All Hospitals
Quality of Care I Quality Improvement Initiatives I Patient Satisfaction
Hospital Pricing I Hospital Discount and Free Care Policies | Financial Reports
Strategic Initiatives and Process for Public Participation | Hospital Governance I Have a Complaint