The categories of hospital information listed on this page collectively form the comprehensive "Act 53 Hospital Report Card." You can access all the categories of information from the links below.   

The links for the quality of care and patient satisfaction information will take you to the website of the Vermont Department of Banking, Insurance, Securities and Health Care Administration (BISHCA).  There, you will find information about our hospital's performance, and also information about the performance of other community hospitals in Vermont.  BISHCA's website also includes the financial data for all Vermont community hospitals. 

The links for the other Act 53-related categories listed below will take you to the corresponding information posted on our own website.  

 QUALITY OF CARE 
 

COMPARE QUALITY OF CARE FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card website menu page.
What you'll find there:

See how North Country Hospital scored on more than 30 indicators of quality of hospital care, including these sub-categories:
 Heart Attack Care
Heart Failure Care
 Pneumonia Care
Infection Reporting:
  (A) Surgical Infection Prevention
  (B) Central Line Associated Bloodstream Infection Rates
 Nurse Staffing
 Volume and Mortality for Selected Procedures

Procedures compared include: Esophageal Resection, Pancreatic Resection, Abdominal Aortic Aneurysm Repair (AAA), Coronary Artery Bypass Graft (CABG), Percutaneous Transluminal Coronary Angioplasty (PTCA), Pediatric Heart Surgery, and Carotid Endarterectomy.

  PROGRESS IN ADOPTING SAFETY INITIATIVES
  READ ABOUT HOSPITAL SAFE PRACTICES on North Country Hospital's website
What you'll find there:
 Survey responses about hand hygiene, surgical site infection prevention and central venous catheter related bloodstream infection prevention (three components of (The Leapfrog Group Quality and Safety Survey)
  QUALITY IMPROVEMENT INITIATIVES 
 

READ ABOUT QUALITY IMPROVEMENT INITIATIVES on North Country Hospital's website
What you'll find there:

What North Country Hospital has done to make patient care safer and more effective, including these sub-categories:
Quality Improvement and Patient Safety Projects
Quality Improvement Contact Information

  PATIENT SATISFACTION 
 

COMPARE PATIENT SATISFACTION FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card website.
What you'll find there:
How North Country Hospital's patients rated their hospital experiences:
Inpatient Medical/Surgical Services

HOSPITAL PRICING
  COMPARE PRICING FOR ALL VERMONT HOSPITALS  on BISHCA's Hospital Report Card Website.
What you'll find there:
Calculated Charges for High Volume Inpatient Diagnosis
Calculated Charges for High Volume Outpatient Surgical Procedures
Charges for High Volume & Common Outpatient Diagnostic Procedures
Hospital Discount and Free Care Policies
  FINANCIAL REPORTS  
  SEE FINANCIAL INFORMATION ON NORTH COUNTRY HOSPITAL'S WEBSITE
What you'll find there:

Figures on cost of care, cost shifting, comparisons of North Country Hospital's financial information to state averages, and measures of financial health:
 Summary of Budget
Financial Health and Benchmarks
Cost Shift Information
 Capital Expenditure Information
Contact Information: Robert Fotter, Vice President and Chief Financial Officer, 189 Prouty Drive, Newport, VT 05855. Phone(802) 334-3271 FAX (802) 334-4163.

CLICK HERE to Compare Financial information for All Hospitals on BISHCA's Hospital Report Card website.

  COMMUNITY NEEDS ASSESSMENT 
  READ A SUMMARY OF THE COMMUNITY NEEDS ASSESSMENT for North Country Hospital
This document describes the health care needs of the local population served by each hospital. It is based on data from the Vermont Department of Health as well as input from a public engagement process.
 HOSPITAL GOVERNANCE, PROCESS FOR OPENNESS
     AND PUBLIC PARTICIPATION
 
  FIND OUT ABOUT NORTH COUNTRY HOSPITAL'S GOVERNANCE
Learn who is on the North Country Hospital Board of Trustees, how they are selected, and how the public can take part in our hospital activities, including
Public Meeting Schedule
Contact Information
  IF YOU HAVE A COMPLAINT
 

SEE HOW TO FILE A COMPLAINT AT NORTH COUNTRY HOSPITAL
Tell us if you are concerned about the care you or someone else received at this hospital.  

See Also: Prior Year Comparative Data for all Hospitals

 Navigation for Hospital Report Card

BISHCA Website Comparative Data for All Hospitals
Quality of Care  I  Safety Initiatives
 I  Quality Improvement 
Patient Satisfaction  I  Hospital Pricing  I  Financial Reports  I 
Community Needs Assessment  
Hospital Governance  I  Have a Complaint

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